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Prima
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Water Purification questions answered

Frequently asked questions

Common questions about water purification, water quality in South Africa, and how Prima works. If your question is not here, we are happy to help directly.

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Water quality and treatment

The fundamentals of how South African drinking water is treated and measured, and what that means for your home or business.

Is South African tap water safe to drink?
Urban tap water is treated and safe for consumption and cooking. Rural water or areas experiencing municipal infrastructure strain may pose risks, prompting many to use boreholes or purification systems.
What standards govern South African drinking water?
Water quality is measured against the South African National Standard (SANS 241), which outlines the minimum physical, chemical, and biological requirements for safe human consumption.
What is the difference between municipal and borehole water treatment?
Municipal water is pre-treated by bulk suppliers like Rand Water but may pick up pipeline sediment or chlorine. Borehole water varies greatly by location and often requires individual testing to manage variable mineral and bacteria levels.
How often should home filters be maintained?
Sediment pre-filters require inspection and replacement every 3 to 6 months. Activated carbon filters should be replaced every 6 to 12 months, and UV lamps need annual replacement to stay effective.

About Prima and our services

Practical answers about what we offer, where we work, and the warranty and guarantee that stand behind our installations.

What services does Prima offer?
Prima offers residential water purification, industrial water purification, under-counter reverse osmosis systems, water backup solutions, and wastewater treatment. We assess your water on site and recommend the system that matches your supply and usage.
What areas does Prima serve?
We are based in Moreletapark, Pretoria, and serve Gauteng within a 50km radius of our base. This includes Pretoria, Johannesburg, Hammanskraal, and Dinokeng. If you are unsure whether your address falls within range, contact us with your location and we will confirm.
Do you offer borehole drilling?
No, borehole drilling is not a service we offer. We focus on water purification, reverse osmosis, water backup, and wastewater treatment. If you already have a borehole, we can still assess and treat that supply.
What warranty and guarantee do you provide?
Every installation is backed by our 12-month warranty on all products and 2-year workmanship guarantee. These apply to the products we supply and the work we complete.
How do I request a quote?
You can request a quote by filling in the form on our contact page or by calling us at +27 84 353 7992. Tell us about your supply, your usage, and what you need the water to do, and we will recommend an approach and provide a quote for supply and installation.
What are your business hours?
Our normal business hours are Monday to Friday, 08:00 - 17:00. Contact us during these hours to arrange an assessment or ask about your system.

Where to go next

Explore our services

See the full range of purification, reverse osmosis, water backup, and wastewater treatment systems we install and maintain.

View services

Check our service area

Find out whether your address falls within our 50km radius across Gauteng.

View service areas

Request a quote

Tell us about your supply and what you need the water to do. We will recommend a system and quote for supply and installation.

Request a Quote

Still have a question about your water?

We are happy to talk through your supply and what you need. Call us or request a quote and we will help you find the right approach.

Request a QuoteCall Now +27 84 353 7992
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